COVID-19 – General Communication 

Our efforts as a nation to contain Covid-19 will affect New Zealanders in different ways.

We want to reassure you that we are here to help you manage your risks so you can concentrate on looking after yourself, your loved ones and your business.

This is an unprecedented situation and we recommend you keep informed with information from reliable sources, like the government site:, which has everything you need to know about COVID-19, all in one place.

Please be assured, Bay Insurance Brokers has robust business continuity plans in place, and we have worked to ensure we can provide continuous service to you, our clients.

Engaging with us

We have full capability to work remotely and as such to continue to deliver services to you.

When the alert level drops again and we return to the office, we will send an updated communication.

How insurance responds

We are being asked by clients if they are covered for losses linked to the virus. General insurance is unlikely to provide protection against losses linked to the Global Pandemic Covid-19. Our partners, LMI Group have put together informative papers you can reference. For more about Travel Insurance click here, for more about Business Interruption Insurance click here.

Please contact your broker for more on any other covers you have in place and are seeking clarity on.

How we can help you

Our team are here for you to discuss any questions you may have, including your current situation in light of the potential financial impact of Covid-19.  We are working on solutions to offer further support and we will keep you informed of these over the coming days and week through our communications. Our primary focus is to ensure all our clients remain insured and therefore protected. We will continue to ensure all policies are renewed prior to the renewal date. We will also be looking at options to support the individual needs of clients as their business environment and requirements change.

Risk Mitigation is really important and we encourage you to look at Business Continuity Plans for your business, as well as other steps you can take help limit the impact.

Practical business advice

Frank Accounting have put together some helpful tips for preserving cash in your business, as well as some guidance on the government’s business support package, which you can access here.

To ease your cashflow, we do have monthly premium payment facilities available. Contact us to use this Solution.

Working from home or remotely

Following the government’s announcement we will all be transitioning to Work From Home, or planning for this, here are some resources and considerations:

Laptop security: a short guide to laptop security can be accessed here. Please let us know if you’d like your broker to send through a summary of your covers for your portable equipment.

IT, Phishing emails and general security: sadly, times of crisis are seen as opportunities by criminals. Please be careful and exercise caution around any unsolicited contact made with you and your employees regarding Covid-19. When in doubt, check with the source, any legitimate organisation who is trying to contact you will understand your caution or need for verification. For more about work from home we encourage you to visit the Phew, Cyber Security Experts – website here, who have up to date information regarding free and almost free Work From Home tools available.

Sharing resources

We are a resilient country, with adaptable people and resources. By working together we believe that we will come out the other side of this situation stronger, which is why we’re looking to leverage our wider network to aid this process. Bay Insurance Brokers is a proud member of NZbrokers, New Zealand’s largest broking collective. Across NZbrokers we help over 140,000 clients who do amazing things every day. If you have a resource, service or product that could help people now and in the future, in your local community or nationwide (similar to the papers and links we’ve shared in this communication, or anything else), we’d love to share these across our network, just like we have done today.

As always, our team are here to help you, if you have any other questions, please contact us.

Stay well
Directors and Staff
Bay Insurance Brokers Limited 

COVID-19: Information for businesses

The government’s central resource for COVID-19 business information with updates about COVID-19 and guidance to help businesses. Here’s where you’ll find information about:

• latest news and updates
• wage subsidies and employment
• tax, ACC and cash flow
• health and safety
• landlords and tenants
• mental health and wellbeing
• working from home.

Please refer to the Ministry of Health for health-related information and for all other information from government.

Read more


   COVID-19 – Working From Home 

We are committed to doing everything we can to prioritise the wellbeing of our people, clients and communities to help contain the spread of COVID-19. Following the Prime Minister’s announcement, we have shut our offices and the majority of our staff will be working from home remotely from Tuesday 24 March.

We have invested in our remote working capability over recent years so irrespective of the alert level, we are open for business and here to help and support you. We recognise this is a difficult and uncertain time for New Zealand, so we are committed to try and maintain as much of our business-as-usual operations as possible.

We know you are working through similar challenges to ours and that these are uncertain times for everyone. From all of us here we send our thoughts to you, your teams and family.

Our priority is to continue to keep you covered, help you with claims and answer any questions you may have, so please don’t hesitate to contact us via email or phone.

We also recognise that cashflow may be under pressure at present so please feel free to contact your broker to discuss funding options for premium payments.

Keeping up to date

We will continue to contact you directly with any important information that may affect you. While our method of doing business may change during this time, our quality and care for our clients and people remains our top priority.



When it comes to protecting your business, local knowledge can make all the difference.

We are a locally owned and operated insurance broker established in Tauranga and the Coromandel. Our business is built on the drive to take care of your business, providing you with complete 360° risk solutions. Partnering with you to understand your needs, we provide tailored insurance solutions, where together we achieve the best possible outcomes to protect your business.

insurance broker

Read more about us

Bay Insurance is a member of the NZbrokers Group, New Zealand’s largest insurance broking collective who collectively represent over 56 independent businesses across the country, and delivering benefits to more than 140,000 clients.

Visit NZbrokers

Business Insurance

Insurance needs for each business varies, and it is important that you have access to independent advice from a trusted broker. We take the time to understand what your business needs are, and assess the risks you face to ensure your policy is tailored to your specific business.

Read more

Personal Insurance

With circumstances in life constantly changing, it’s important to review and adapt your personal insurance coverage. We can recommend appropriate solutions and support and represent you when you need to make a claim.

Read more

Industry Specialties

We have worked to develop a range of policies and products for specialist industries and businesses to ensure they have the right level of cover to suit specific business needs. This allows us to fully understand the risks involved so you can have confidence that your specialised industry is covered.

Read more

Life Insurance

We can help protect you, your family, and business partners in the face of adversity. Depending on your circumstances, you may need life, total and permanent disability, trauma, income protection and medical insurance.

Read more

Get a quote